Shipping is free for orders of 2.000 TL and above.

All products you purchase from nord-ist.com are packaged by the Nordist Delivery Team or contracted cargo / shipping companies in accordance with the procedures and delivered to you within the specified period. Your stocked orders will be delivered to the cargo company within 3 business days at the latest within Istanbul. Please check your delivery address before placing your order.

Shipping costs vary for out of town.

Pursuant to the relevant legislation, service providers (postal-cargo companies) shall record the name, surname, Turkish ID number (passport number for foreign nationals, the number of an equivalent document with international validity or the number of a document issued by the competent authorities of the Republic of Turkey that identifies the identity of the recipient) of the recipient at least at the stage of delivery of postal shipments to the recipient and shall keep it confidential for at least two years in order to submit it to the relevant authorities when necessary. If the recipient does not want to provide identification information, the shipment will not be delivered and will be returned to the sender.

14 Days Return Policy: You can request a return by contacting our customer relations within 14 days from the delivery date of your order. You can send back the products you want to return within 14 days from the date you receive the order by filling out the return form. In order for the product to be returned, it must be unused, unpackaged or not damaged or lost its originality for any reason.

Where the Right of Return Does Not Apply: The right of return applies to stocked products. For your product orders and special productions that are imported upon your request, a return request cannot be created unless there is any defect in the product. In case of withdrawal during the import process, 50% of the collected product price is non-refundable.

Store Exchange: nord-ist.You can exchange the products you purchased from nord-ist.com for the product you want from the Nordist store within 14 days. In-store exchange is valid for products in store stock.

Refund: If the products you return meet the return conditions, the refund will be completed within 3 business days and sent to your bank. You can follow the refund process by contacting your bank.

For support, you can send an e-mail to info@nord-ist.com or call the Nordist store at +90 216 411 02 10.

Conditions of Withdrawal and Return

GENERAL:

1. If an order is placed electronically through the website www.nord-ist.com, the preliminary information form and the distance sales contract are deemed to have been accepted.

2. BUYERS are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchased.

3. Each stocked product purchased through the www.nord-ist.com website is delivered to the person and/or organization at the address indicated by the BUYER, provided that it does not exceed the 30-day legal period. If the product is not delivered within this period, BUYERS may terminate the contract.

4. The purchased product must be delivered for return complete and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.

5. In the event that it becomes impossible to sell the purchased product, the SELLER must notify the BUYER in writing within 3 days of learning of this situation.

IF THE PURCHASED PRODUCT IS NOT PAID FOR:

6.If the BUYER does not pay the price of the purchased product or cancels it in the bank records, the SELLER’s obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

7. After the delivery of the Product, if the bank or financial institution does not pay the Product price to the BUYER due to the unfair or unlawful use of the credit card belonging to the BUYER by unauthorized persons in a way not caused by the BUYER’s fault, the BUYER will return the Product to the SELLER within 3 (three) days, provided that it has been delivered to the BUYER, and will bear all expenses, including shipping expenses.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME FOR UNforeseen REASONS:

8. If the SELLER cannot deliver the product subject to the contract within the period due to force majeure or extraordinary circumstances preventing transportation such as weather opposition, interruption of transportation, etc., it is obliged to notify the BUYER as soon as possible. In this case, the BUYER has the right to cancel the order and terminate the contract. In case of termination of the Contract, the SELLER is obliged to return all payments collected, including delivery costs, if any, to the BUYER in cash and in full within 14 (Fourteen) days following the receipt of the termination notice.

BUYER’S OBLIGATION TO CHECK THE PRODUCT:

9. The BUYER shall inspect the goods / services subject to the contract before receiving it; dents, broken, torn packaging, etc. will not receive the damaged and defective goods/services from the cargo company. The goods/services received shall be deemed to be undamaged and intact. The BUYER is obliged to protect the goods / service carefully after delivery; If the right of withdrawal is to be used, the goods/service should not be used. The invoice must be returned with the product.

RIGHT OF WITHDRAWAL:

10. In order to exercise the right of withdrawal, written notification must be made to the SELLER by e-mail to the relevant address of the SELLER within 14 (fourteen) days.

11. The BUYER may exercise the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the product related to the sale of the goods to him or the person / organization at the address indicated by him, without any legal and criminal liability and without any justification.

12. In case of exercise of the right of withdrawal:

a. 3. . other than the BUYER; the invoice of the product delivered to the persons or the BUYER, (if the invoice of the product to be returned is issued on behalf of the legal person / trader, it must be sent with the return invoice issued by the legal person / trader when returning. Order returns whose invoice is issued on behalf of the legal person / trader will not be completed if the RETURN INVOICE is not issued.)

b. Return form; In order for the BUYER to use the right of withdrawal, he / she must fill in the return form sent to him / her together with the product and deliver the product to the cargo / transportation company together with the return form. The BUYER reserves the right to make a declaration of withdrawal other than the return form.

c. The products to be returned must be delivered complete and undamaged with the box, packaging, standard accessories, if any.

13. The SELLER is obliged to return the total amount collected to the BUYER within a period of 14 (fourteen) days at the latest from the receipt of the notice of withdrawal. If the SELLER does not make an offer that the SELLER will take back the goods itself upon receipt of the notice of withdrawal, the BUYER must send the goods back to the SELLER within 10 (ten) days from the date of the notification that he / she has exercised his / her right of withdrawal via the cargo / transportation company that first delivered the goods to him / her. In domestic shipments, the costs arising from the use of the right of withdrawal belong to the SELLER if the product is sent by the cargo / shipping company contracted by the SELLER. For orders coming from abroad and sent abroad, if the BUYER requests a replacement or returns the product; all costs and shipping costs will belong to the BUYER. Customs fees, taxes and other costs and additional costs that may arise due to shipping, exchange and return transactions belong to the BUYER.

If the goods delivered to the consumer are defective within the scope of Article 8 of the Law, the BUYER cannot be held responsible for the costs related to the return. If requested by the BUYER, the cost of return can be deducted from the cost of the goods or services to be returned to him and the delivery costs. The BUYER is responsible for the shipping cost in order cancellations made by the BUYER after the products are shipped by the SELLER but before they are received by the BUYER.

14. If there is a decrease in the value of the product for a reason arising from the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER’s damages in proportion to its fault. The right of withdrawal cannot be exercised in cases where the product is damaged.

15. In the event that the campaign limit amount issued by the SELLER falls below the campaign limit amount due to the use of the right of withdrawal, the discount amount used within the scope of the campaign will be canceled.

16. The BUYER, Distance Contracts Regulation 15. maddesinin 1. has accepted that it cannot use its right of withdrawal in the following cases in accordance with the paragraph:

a) Contracts for goods or services whose price varies depending on fluctuations in financial markets and which are not under the control of the SELLER or the provider;

b) Contracts for goods prepared in line with the wishes or personal needs of the consumer;

c) Contracts for the delivery of perishable or expired goods.

ç) Contracts for the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; contracts for the delivery of goods whose return is not suitable in terms of health and hygiene.

d) Contracts relating to goods that are mixed with other products after delivery and cannot be separated due to their nature.

e) Contracts for books, digital content and computer consumables provided in material media if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.

f) Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription contract;

g) Contracts for accommodation, transportation of goods, car rental, provision of food and beverages, and leisure time for entertainment or recreation, which must be concluded on a specific date or period.

ğ) Contracts for services performed instantly in electronic media or contracts for intangible goods delivered instantly to the consumer.

h) Contracts for services whose performance is started with the consent of the consumer before the expiry of the right of withdrawal period.

17.In product orders for which import transactions are made at the request of the BUYER and in special productions prepared in line with the wishes or personal needs of the BUYER, a return request cannot be created unless there is any defect in the product. In case of withdrawal during the importation process of the products, the prepayment of 50% of the collected product price is non-refundable.

18. If the SELLER wishes to return any product from the order subject to the campaign within the scope of the right of withdrawal, the SELLER will make a refund payment by deducting the amount reflected in the basket as a discount amount from the returned product price.

19. CONTACT INFORMATION FOR THE SELLER’S RIGHT OF WITHDRAWAL:

ŞİRKET: NOORDİST Mobilya Mimarlık San Tic. Ltd. Sti.

NAME/TITLE: NORDist

ADDRESS: Fenerli Reis Sokak No:3 34730 Selamiçeşme Kadıköy

ISTANBUL/TURKIYE

EPOSTA: info@nord-ist.com

TEL: 0216 411 02 10

EXCHANGE FROM THE STORE:

20. Products purchased from www.nord-ist.com can be exchanged for another product from the Nordist store within 14 days if the return conditions are met. In-store exchange is valid for products in store stock.